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Dorset Hideaways Reviews
Roland Smith
3 Contributions
0
We stayed at all views at burton…
We stayed at all views at burton headstock
This was a beautiful holiday and a perfect house in a superb location. Everything had been thought of, and the welcome pack was much appreciated.
On arrival the house was warm very clean and welcoming, and even the weather was reasonable for late October.
Thank you for a most enjoyable holiday.
Barry,Avis and our family
This was a beautiful holiday and a perfect house in a superb location. Everything had been thought of, and the welcome pack was much appreciated.
On arrival the house was warm very clean and welcoming, and even the weather was reasonable for late October.
Thank you for a most enjoyable holiday.
Barry,Avis and our family
Written 17 November 2022
Would Recommend
Evan265
3 Contributions
0
Friendly, polite and helpful
I booked with Dorset Hideaways for the first time this summer (July 22).
In all my dealings with company, I have to say they were exemplary. You ring them, they answer the phone very quickly. The people you speak to are friendly and helpful. They say they’re going to check something and get back to you, and they do.
It’s quite refreshing to be able to engage with a friendly person by phone (if you want to or need to). Btw, the reason for the call was to ask about Wi-Fi in a property. The information was online but I wanted to clarify something.
In all my dealings with company, I have to say they were exemplary. You ring them, they answer the phone very quickly. The people you speak to are friendly and helpful. They say they’re going to check something and get back to you, and they do.
It’s quite refreshing to be able to engage with a friendly person by phone (if you want to or need to). Btw, the reason for the call was to ask about Wi-Fi in a property. The information was online but I wanted to clarify something.
Written 10 August 2022
Would Recommend
Chris S.
2 Contributions
0
Disappointed The Dolls House Sherborne
Stayed 7 nights at The Dolls House Sherborne, welcome hamper included in the booking which we did not receive, Dorset Hideaways are not replying to our e-mails, would not recommend
Written 27 September 2021
Anna Douglas
2 Contributions
1
Disappointing
Dorset Hideaways review (The Old School, South Perrott, near Beaminster).
*** out of 5
Beautiful gardens, lovely location and fabulous kitchen, BUT it was badly let down by Dorset Hideaways’ lack of customer service.
Just as we were setting off for the pre-booked 3-nights 4-day break, they phoned to say that one of the toilets was out of action, which left only one available toilet - on the ground floor. In a two-storey property that sleeps 6 people, described as ‘luxury’ and with two bathrooms, this was a problem that should have been given urgent attention. Dorset Hideaways treated it as anything but urgent and there was no offer of a discount or refund as, in their words, ‘Well, we did tell you’ !!! Yes, on the day of our arrival when it was too late for us to cancel or arrange anything else. It still hadn’t been fixed by the time we left on the 4th day.
There were other more minor problems, which we might have been prepared to overlook if it weren’t for the unhelpful attitude of Dorset Hideaways. The mattresses were lumpy and had seen better days, one bed had not even been made up, the dishwasher was smelly, there were numerous dead insects on the windows sills and in the secondary glazing tracks, an abundance of cobwebs, the kitchen curtains were frayed, the Venetian blinds were bent and distorted, and the roller blinds had sticky chains, some of which had been cut too short so that only a taller person could reach up to let the blind down.
On our journey home we received 2 calls from a different holiday lettings company, both of which were intended for the plumber about sorting out the toilet. So they must have had more guests going into the property even though the toilet was still not functioning. Dorset Hideaways however never did call us again after our complaint call about the toilet, during which they said we could post whatever we liked by way of review.
We would have loved to give this place 5 stars but lackadaisical housekeeping and the careless attitude of Dorset Hideaways were just too much of a letdown to overlook. So the reality of the property did not compare well to the official photos and description.
*** out of 5
Beautiful gardens, lovely location and fabulous kitchen, BUT it was badly let down by Dorset Hideaways’ lack of customer service.
Just as we were setting off for the pre-booked 3-nights 4-day break, they phoned to say that one of the toilets was out of action, which left only one available toilet - on the ground floor. In a two-storey property that sleeps 6 people, described as ‘luxury’ and with two bathrooms, this was a problem that should have been given urgent attention. Dorset Hideaways treated it as anything but urgent and there was no offer of a discount or refund as, in their words, ‘Well, we did tell you’ !!! Yes, on the day of our arrival when it was too late for us to cancel or arrange anything else. It still hadn’t been fixed by the time we left on the 4th day.
There were other more minor problems, which we might have been prepared to overlook if it weren’t for the unhelpful attitude of Dorset Hideaways. The mattresses were lumpy and had seen better days, one bed had not even been made up, the dishwasher was smelly, there were numerous dead insects on the windows sills and in the secondary glazing tracks, an abundance of cobwebs, the kitchen curtains were frayed, the Venetian blinds were bent and distorted, and the roller blinds had sticky chains, some of which had been cut too short so that only a taller person could reach up to let the blind down.
On our journey home we received 2 calls from a different holiday lettings company, both of which were intended for the plumber about sorting out the toilet. So they must have had more guests going into the property even though the toilet was still not functioning. Dorset Hideaways however never did call us again after our complaint call about the toilet, during which they said we could post whatever we liked by way of review.
We would have loved to give this place 5 stars but lackadaisical housekeeping and the careless attitude of Dorset Hideaways were just too much of a letdown to overlook. So the reality of the property did not compare well to the official photos and description.
Written 20 September 2021
Sara831
2 Contributions
0
All is not as it seems
We booked our cottage holiday to the Isle of Wight through Dorset Hideaways. I do have to criticise them I am afraid. When we received our property information, a week before our arrival day, information on this was not up to date. I had to contact the housekeeper for key information to access the property. When i made contact with the housekeeper they didn't have anything to do with that property. I then had to ring Dorset Hideaways to get the correct details for the housekeeper and key information. Secondly their information sheet states there is Apple TV with a Netflix account in the property with a £20 credit. There was no such thing! Upon an email to DH enquiring if we were missing the obvious I was told to contact the housekeeper. So please be aware you need to double check all the details they provide you with before arriving at your destination.
Written 08 March 2019
